What is the Email Connector?
The Email Connector integrates either Office 365 or Google Workspace with Pacific Solutions. Once the connector is activated a user is able to send quotes, sales, purchase orders, work orders, invoices, and reports as attachments out of JobRunner or FloorManager. Outside email recipients can reply to emails sent out of the system, and such email replies will be tied back to the module from which it originated.
Why is a support subscription for email connectivity necessary?
Due to the increase in virus and ransomware attacks, email services have been forced to implement security changes to their systems, including but not limited to, two-factor authentication. These security changes required Pacific Solutions to re-tool our email connector and exponentially increased our support incidents related to email. To keep up with the support load from email, Pacific Solutions requires a monthly subscription to support email connection into JobRunner or FloorManager. The one-time setup fee includes the labor service of a Pacific Solutions technician to set up integration of each email address to JobRunner or FloorManager. The monthly subscription service covers the troubleshooting support of email connectivity to your Pacific Solutions management system.
How many email connections do I need?
The number of emails you choose to connect does not need to match the number of users in your JobRunner or FloorManager system. You may choose only a select few emails to connect to your system OR connect the emails for all user logins.
What emails are supported?
Pacific Solutions only offers connector support for Office 365 (Hosted by Microsoft) or the Google Workspace (formerly known as Gmail). By limiting connector support to these two major email service providers, our technicians will be able to provide you with better support whenever an email integration issue arises.