Request an Upgrade

Latest Release: v24b1.5

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Fee based service available to all customers on an active maintenance contract.

​Pacific Solutions' support and development teams are constantly making improvements and enhancement to FloorManager and JobRunner systems. You may find yourself ready for an update that gets your Pacific Solutions management system onto the latest and great build. In order to update, your JobRunner or FloorManager system must be running on FileMaker database licenses that can hold all the system improvements. Our latest build runs on FileMaker 19 (FM19) licenses and are required for UPGRADE.
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If you are interested in getting on the queue for UPGRADE, please carefully read these important requirements before signing up for upgrade: 
1. Hardware Requirements
If you would like to use your own on-premise server, please carefully review the server and workstation specifications needed to run the upgrade to FileMaker 19.
Make sure your hardware meets these requirements before signing up for UPGRADE:
If you are interesting in Pacific Solutions' Hosting Services, you can request a quote for services here: 
2. Education
For clients coming from PS version v22 of JobRunner/FloorManager or newer, we provide self-guided training material for your staff to educate themselves on the changes in the system on PS build v23. If your company is coming from PS build v19 or earlier, we do require a minimum of two hours of one-of-one training for your team with a Pacific Solutions trainer. More training can be purchased if necessary, but our experience trainers have concluded that the training to transition from PS build v19 or earlier is much too extensive for the self-guided resources and need a minimum of two hours of training in preparation for UPGRADE. 

Start the upgrade process
HERE

Request an Upgrade:

Make sure your hardware meets the above requirements before signing up for UPGRADE.  
In order to help expedite the upgrade process, we ask Pacific Solutions clients to send this page to their I.T. tech to complete. Once we receive this completed form, we will review your hardware specs and begin the process to upgrade your FileMaker database licenses and update your JobRunner or FloorManager system.

    Hardware Specs Form

    This form is to be completed by an I.T. representative of an active Pacific Solutions client. 
    All starred (*) items are required.

    Server Specs

    Please populate the specs for the server that you plan to host your updated system on.
    Server ​Type:
    Server Operating System:
    Server ​CPU: 
    Server RAM:
    Server Drives:
    Network Card:
    Uninterrupted Power Supply:
    Virus Protection Software:
    Other Applications Installed:

    Workstation Specs
    If all workstations (computers) are identical, only information for 'workstation 1' is required. 
    Additional Comments for Pacific Solutions to know:

    I.T. Contact Info

After clicking submit, your request will be sent to a Pacific Solutions team member, who will contact you shortly.