Upgrades and Updates

Latest Release: V25b1.6

How do I access the Help Center?
Are you ready to update JobRunner or FloorManager?
Thinking about upgrading or migrating your FileMaker Server?

Fee based service available to all customers on an active maintenance contract.

​Pacific Solutions' support and development teams are continuously enhancing the FloorManager and JobRunner ERP platforms. To ensure compatibility with the latest updates, your system must be running a supported version of FileMaker Server.

If considering a FileMaker Server upgrade, migration, and JobRunner/FloorManager update:

  1. Please review the server and workstation hardware requirements and release notes for your upgrade.
    v25 Release Notes
    v24 Release Notes
    v23 Release Notes
    v22 Release Notes
  2. Complete and submit the server upgrade/migration review request form.​
  3. Once received, a Pacific Solutions's team member will follow up about your FileMaker server upgrade/migration and JobRunner/FloorManager update request. 

If considering ONLY a JobRunner/FloorManager update:

Please reach out to your Cyncly Account Manager or the Pacific Solutions Helpdesk for a service quote.

Interested in Pacific Solutions Hosting for JobRunner or FloorManager?

If interested in Pacific Solutions' Hosting Services, you can request a quote by clicking here and filling out the online form.
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FAQ

Is training available for the JobRunner/FloorManager update?

For clients on version v22 of JobRunner/FloorManager or newer, Pacific Solutions provides self-guided training material for all new system updates.

For clients on build v21 or earlier, Pacific Solutions recommends at least two hours of one-of-one training for your team with a Pacific Solutions trainer. Based on experience, the transition from PS build v21 or earlier is too extensive for the self-guided resources. More training hours can be purchased if necessary or desired, 

Do I have to complete the server upgrade/migration review request form in order to upgrade FileMaker?

Yes, the server upgrade/migration review request form must be completed so Pacific Solutions can ensure your new or existing server hardware will adequately support the upgraded version of FileMaker and JobRunner/FloorManager. 

If ONLY requesting a JobRunner/FloorManager update, do I have to complete the server upgrade/migration review request form? 

No, completing the server upgrade/migration review request form is not required. The form is only required if requesting a FileMaker server upgrade or FileMaker server migration. 

I plan on purchasing a new server to host FileMaker Server. Can Pacific Solutions review the system specifications of the planned new server to make sure it will adequately support JobRunner/FloorManager before I make the purchase? 

Yes, Pacific Solutions can review the specifications of the replacement server your company intends on purchasing. Please use the server upgrade/migration review request form to submit the server specs and a team member will review the system specifications of the server you are reviewing for purchase. If the server does not meet minimum requirements, you will be notified what adjustments should be made before making a new server purchase. 

My company already uses Pacific Solutions Hosting for JobRunner/FloorManager. How do I request an update?  

If your JobRunner/FloorManager ERP instance is hosted with Pacific Solutions, you only have to submit a helpdesk ticket indicating your interest. There is no additional cost for the update or upgrade if your company is currently using Pacific Solutions Hosting for JobRunner/FloorManager. Pacific Solutions will also send periodic reminders that an update is available as well. 

Can my company perform the FileMaker server upgrade and/or the JobRunner/FloorManager ERP update/migration independently?

​Due to the number of system and application performance checks that must be done, Pacific Solutions does not advise completing an update, upgrade, or migration independently. Pacific Solutions will complete the process in its entirety on behalf of your company. Once your company's update, upgrade, and/or migration request is received, a team member will reach out to coordinate the scheduling. 

Is there any downtime during a JobRunner/FloorManager update? 

Yes, the JobRunner/FloorManager update (with or without a FileMaker server upgrade and/or FileMaker server migration) will require an outage of 2-4 hours. This means no one will be able to use the JobRunner/FloorManager ERP during the managed update. 

How do I check which version of FileMaker I have? ​

  1. Open JobRunner/FloorManager.
  2. Access the ‘Help’ Menu at the top of the screen. Select ‘About FileMaker Pro…’
  3. Your FileMaker version number should be listed:

​How do I check which version of JobRunner/FloorManager I have?

  1. Open JobRunner/FloorManager.
  2. Your JobRunner/FloorManager version should be displayed in the bottom right corner.